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Designations

IIAV currently offers 7 Designations. More information about each can be found below. (Use calendar links to find designation classes.) Looking for a CIC class? See how IIAV can help, CLICK HERE TO FIND CIC CLASSES.

Accredited Adviser in Insurance

Why AAI?

With in-depth insurance product knowledge and a strong focus on customer service skills, AAI is the premier designation for all agency professionals. Additionally, there are no annual dues and no annual update is required.

The AAI designation can help you increase commissions, avoid E&O claims, earn CE credits, and increase your insurance knowledge.

IIAV offers two different ways to earn your AAI designation

View our In-Person classes on our calendar

Self Study

Recommended for:

Agents
Brokers
Agency Principals
Producers
Account Managers
Customer Service Representatives

Course Levels:

Intermediate
Advanced

What can I expect?

9 classes, each with a corresponding exam that can be completed in as little as 9-12 months. IIAV offers all 9 classes once each calendar year. You will also need to complete an online ethics course to earn the designation.

AAI81A - Principles of Insurance
Principles of Insurance: Insurance and the Legal System, Risk Management and the Producer, and Sales and Account Development
AAI81B - Personal Insurance
Homeowners Insurance and Personal Auto, Other Personal Lines, and Personal Financial Planning
AAI81C - Commercial Property Insurance
Commercial Property, Business Income and Extra Expense, and Commercial Inland Marine Insurance

AAI82A - Commercial Liability Insurance
Commercial General Liability Insurance, Commercial Auto, and Garage and Motor Carrier Insurance
AAI82B - Commercial Insurance
Commercial Crime, Business-Owners, Other Commercial Coverages, and Workers Compensation and Employers Liability
AAI82C - Specialized Insurance and Bonds
Specialty Property, Excess and Umbrella, Ocean Marine and Aviation Insurance, and Surety Bonds
AAI83A - Agency Operations and Sales Management
Agency Formation/Environment, Organizational Management, Agency Sales Management, and Personal Production Plans
AAI83B - The Insurance Productions Environment
Producer-Insurer Relationships, Agency Image, Agency Growth/Customer Communications, and Market Segmentation/Target Marketing
AAI83C - Agency Management Tools and Processes
Agency Information Technology, Management of Customer Services, Financial Management, and Legal and Ethical Responsibilities

Stay ahead of the competition with this nationally recognized designation!

Get Your Grades & Retake Exams

Exam Grades (AAI PDF)

Order Retake Exams

Course Waiver Information*

The AAI 81 (segment A, B and C) exams will be waived if student meets one of the following criteria:

Currently holds the IIA Certificate in General Insurance (INS)
Has Completed CPCU 553 or 555 (CPCU 2), CPCU 551 (CPCU 3), and CPCU 552 (CPCU 4)
Holds the CIC designation*

RPLU - Registered Professional Liability Underwriter

Completion of AAI program waives module C-02-CGL
Commercial General Liability of RPLU program.

To view AAI classes on our calendar and to register, click here.

Accredited Adviser in Insurance - Management

Why AAI-M?

Learn new leadership skills that will help align your agency's operations with its organizational goals. Additionally, there are no annual dues and no annual update is required.

The course is written from an agency perspective and is designed to help agency professionals develop in a leadership role. It is not a requirement of the AAI designation; it is an additional credential that you can earn after completing the AAI designation.

Recommended for:

Agents
Brokers
Agency Principals
Producers
Account Managers

Course Level:

Advanced

What can I expect?

1 self-study course with a corresponding exam that can be completed in as little as 5-7 weeks.

AAI 87: Agency Leadership & Strategic Alignment

The aligned organization, cultivating organizational alignment, employee development, managing across organizational boundaries, creating competitive advantage, strategic agency management, relationship management, and business continuity planning.

To register for the class and/or take the exam, follow this link and scroll past the AAI information to the AAI-M section.

Accredited Customer Service Representative

Why ACSR?

Demonstrate your commitment to excellence in customer service and professionalism, ACSR is the premier designation for all agency professionals who interact with customers on a regular basis. This designation offers you the chance to narrow your focus on a specific area personal lines, commercial lines, and/or life & health. Additionally, there are no annual dues and no annual update is required.

The ACSR designation can help you increase product knowledge, improve selling and account rounding skills, enhance your productivity and confidence, as well as achieve higher levels of professionalism and customer service.

IIAV offers two different ways to earn your ACSR designation

Classroom/Webinar

Online Self Study

Recommended for:

Agents
Brokers
Agency Principals
Producers
Account Managers
Customer Service Representatives

Course Levels:

Beginner
Intermediate

What can I expect?

5-6 classes, each with a corresponding exam that can be completed in as little as 9-12 months. IIAV offers all personal and commercial lines classes 2-3 each calendar year in both classroom and webinar formats. These courses may be completed in any order and combination of formats. You will also need to complete an online ethics course to earn the designation.

Personal Lines

ACSR Mod 1 Homeowners Insurance

ACSR Mod 2 Personal Auto

ACSR Mod 3 Personal Lines Related Coverage

ACSR Mod 4 Agency E&O*

ACSR Mod 5 Professional Development and Account Management

Commercial Lines

ACSR Mod 4- Agency E&O*

ACSR Mod 5 Professional Development and Account Management

ACSR Mod 6 Commercial Property

ACSR Mod 7 Commercial Liability

ACSR Mod 8 Commercial Auto

ACSR Mod 9 Commercial Lines Related Coverage

Life & Health

ACSR Mod 4- Agency E&O*

ACSR Mod 5 Professional Development and Account Management

ACSR Mod 10 Life Insurance

ACSR Mod 11 Retirement Planning

ACSR Mod 12 Disability & Health Insurance

*The ACSR Mod 4 does not qualify your agency for loss control credit through IIAV's insurance program. You must take one of the E&O Risk Management courses.

Course Waiver Information*

Completing the ACSR Personal Lines track plus passing the ACSR 10 and ACSR 11 exams waives AAI 81B.

The ACSR Commercial Lines track waives AAI 82A.

To view ACSR classes on our calendar and to register, click here.

Get Your Grades, Waivers & Retake Exams

EXAM GRADES (ACSR PDF)

ASCR EXAM WAIVERS FORM

ORDER RETAKE EXAMS

Agribusiness and Farm Insurance Specialist

Why AFIS?

This program was developed to provide an opportunity for insurance professionals to gain specialized expertise in agribusiness and farm insurance and risk management. Completing the AFIS certification will ensure you understand the most important insurance needs of agribusinesses and farms.

The AFIS designation can help you achieve recognition as an expert on the insurance and risk management needs of agribusiness and farm operations, provide you with information and CE to stay on top of industry trends, entitles you to discounts on conferences, webinars, and online courses, and allows you access to industry experts through exclusive online communities.

Recommended for:

Agents
Brokers
Customer Service Representatives
Risk Managers or Insurance Managers
Chief Financial Officers & Controllers
Underwriters & Adjusters
Risk and Insurance Consultants
Safety and Risk Control Professionals
Surplus Lines Brokers
Attorneys Dealing with Agribusiness and Farm Issues

Course Levels:

Beginner
Intermediate

What can I expect?

The core curriculum is composed of five basic- to intermediate-level insurance and risk management continuing education courses directly focused on the unique needs of agribusinesses and farms. Completing the core curriculum qualifies an individual to use the AFIS certification for 12 months. To maintain the certification, the AFIS certification holder must complete only 6 hours of AFIS continuing education credit every 12 months thereafter. Every third year, those 6 hours must be obtained by attending an Emmett J Vaughan Agribusiness Conference.

Required Courses

AFIS 1: Farm Property

AFIS 2: Farm Liability

AFIS 3: Farm Auto, Workers Compensation, and Umbrella Insurance

AFIS 4: Special Farm Property Insurance Lines

AFIS 5: Miscellaneous Farm Insurance Lines

Reaccreditation

Option 1: take an online reaccreditation course (one of the core courses you may want as a refresher or the Agricultural Insurance and Risk Management course)

Option 2: attend an approved educational event.

Why AIAM?

This best-practice program is designed for experienced CSR's or account managers.

The AIAM designation covers the full psychology of customer relationship management, workflow management, as well as how to apply the information on a day-to-day basis. Students own actual experiences are discussed among the group, thus learning from each other's successes and failures.

As you learn, you will be able to put your knowledge to work immediately. Additionally, completion of all 6 sessions offers a total of 10 CE credits.

Recommended for:

Account managers and/or customer service representatives with at least 3 years of experience.

Course Levels:

Intermediate

What can I expect?

6 classroom sessions held over the course of a calendar year, each six hours in length. Students must attend all 6 sessions to obtain the designation. Additionally, 10 CE credits

Day 1 - Febrary 20, 2020

Best Practices in Customer service?
The Commuincation Jungle

Day 2- April 30, 2020

The Write Stuff/Etiquette & the Spoken Word
Take Control of Your Time

Day 3- May 21, 2020

Company Relationships
How Not to Get in Trouble with Your Mouth

Day 4 - July 23, 2020

Why Politics Matter
Building Partnerships Through Sales

Day 5- October 15, 2020

Negotiating Conflict
Ethics & the Account Manager

Day 6- November 19, 2020

Leadership is Everyone's Job
Survival in the Jungle

To view AIAM classes on our calendar and to register, click here.

This program covers the transition to supervisor, improving communications, motivation, teamwork, leadership, coaching, understanding others, performance appraisals and fair employment laws and regulations. As you learn, you will be able to put your knowledge to work immediately!

Professional Development option for both new and experienced supervisors and managers.

Students MUST attend all 6 days to receive the designation

Day 1 - February 19, 202

Intro to Supervision & Management - Transition to supervisor role and Supervisor skills and management styles.

Communication - Analyze communication styles of employees, boss and peers and Complete an action plan for effectively communicating considering their style and yours.

Day 2 - April 22, 2020

Coaching & Developing Employees - Giving performance feedback and Mentoring.

Situational Leadership - Diagnosing the development stage of the employee and Leading based on the follower's needs.

Day 3 - May 20, 2020

Fair Employment Legal Issues - Civil Rights Act, Fair Labor Standards Act and other laws.

Recruiting, Selecting & Hiring - Determining job-specific requirements and desired qualifications; Structured interviewing; Selecting the best

employee and orienting new employees.

Day 4 - July22, 2020

Managing Performance - Setting job standards and performance goals; Communicating expectations/gaining commitment; Analyzing performance gaps; Progressive discipline and Persistent performance problems.

Day 5 - October 14, 2020

Managing Performance - Setting job standards and performance goals; Communicating expectations/gaining commitment; Analyzing performance gaps; Progressive discipline and Persistent performance problems.

Recognizing/Rewarding Accomplishments - Different ways to reward and mentor.

Day 6 - November 118, 2020

Developing Teamwork - Stages of team development; Building trust/achieving high relationships/results and Effective team meetings.

Leading Change - Develop urgency for change; Communicate vision; Emotional responses to change and Handling resistance.

Construction Risk and Insurance Specialist

Earn the designation

CRIS CLASSES

ONLINE SELF STUDY

Why CRIS?

This program is is a specialized curriculum focusing on the insurance and risk management needs of construction projects and contractors.

The CRIS designation makes it much easier for insurance agents, brokers, CSRs, and in-house risk managers or insurance buyers to gain specialized expertise in construction insurance and risk management. Obtaining the CRIS certification will increase the competence, confidence, and credibility of insurance professionals who sell or underwrite insurance for contractors.

Recommended for:

Agents and brokers
Account managers
Customer service representative (CSR)
Underwriters or adjusters
Risk managers or insurance managers of a construction company
Contractor CFO, controllers, or other executives who buy insurance
Construction safety professional
Risk and insurance consultants
Construction lawyers
Risk managers of other organizations with substantial construction activities

Course Levels:

Intermediate

What can I expect?

5 required classroom sessions, each with a corresponding exam. These courses can be taken in any order and IIAV offers all 5 classes once each calendar year.

After you earn the CRIS certification, you will be required to obtain 6 hours of continuing education credit every 12 months.

Required courses:

Commercial Auto, Surety, CIPs, and Miscellaneous Lines
Commercial Liability Insurance for Contractors
Contractual Risk Transfer in Construction
Property Insurance for Contractors
Workers Compensation for Contractors

Reaccreditation courses offered by IIAV:

Any of the above courses
Additional Insured Issues
Design-Build Risks & Insurance

Additional online reaccreditation options can be found here.

To view CRIS classes on our calendar and to register, click here.

What is MLIS?

Management Liability Insurance Specialist

Why MLIS?

This program helps you demonstrate to your clients that you are their source for all aspects of management liability, including D&O, EPL, cyber, and fiduciary liability insurance. Recently updated with an all-new cyber course and the latest laws, ruling changes, coverages, and exposures, it provides all the information you need to succeed.

The MLIS continuing education program provides specialized expertise in the fundamentals of professional liability insurance and the more specific nuances of directors and officers (D&O) liability, employment practices liability (EPL), and fiduciary liability exposures and insurance. The MLIS certification will help you stand out from the competition by understanding these specialized lines often called "management liability" or "executive liability" insurance.

Recommended for:

Anyone who designs, sells, buys, litigates, or underwrites D&O, fiduciary, or EPL insurance
Retail insurance agents or brokers
Risk managers and insurance managers
Risk and insurance consultants

Course Levels:

Intermediate

What can I expect?

To obtain the MLIS certification, you complete the five core courses, each with a corresponding exam. Completing the core curriculum qualifies you to use the MLIS certification for 12 months.

To maintain the certification, you must complete only 3 hours of approved professional or management liability insurance continuing education every 12 months.

Required courses:

Cyber and Privacy Liability Exposures and How to Insure Them
EPL – Understanding the Exposures and Insurance Coverage
Fiduciary Liability: What You Need to Know About Exposures and Insurance
How to Insure D&O Liabilities
Understanding D&O Exposures

For a list of approved online reaccreditation courses, click here.

To view MLIS classes on our calendar and to register, click here.

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Designations

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