We Believe In You.
The people you’re about to meet are in a league all their own. Their knowledge of the industry is unmatched, their expertise and wisdom are exceptional, and they are some of the most highly-qualified and well-respected people in the business.
We’re incredibly proud of our instructors for these reasons and many more. But there’s one unique quality they each have that sets them apart.
They care deeply.
When you register for a class at IIAV, you’re signing up for excellence. You’re setting yourself apart and deciding that learning, and growth are not destinations, but a journey well-worth taking.
As you make your way along this journey, you have our team with you the whole way. They’re the best at what they do, and not to mention, some of the best people we know. We couldn't be prouder of them and we can’t wait for you to get to know them.
Robert N. Bradshaw, Jr.
Bob Bradshaw is the President & CEO of the Independent Insurance Agents of Virginia and joined the Association in May of 2001.
As the IIAV President & CEO, Bob is responsible for the overall operations of the association including all member service and support programs. He also serves as the industry-agent lobbyist representing and supporting member interests at the General Assembly in Richmond, Virginia. As the IIAV Chief Executive Officer, he also serves on the boards of IIAV's for-profit subsidiary, the Virginia Financial Services Corporation which handles all of IIAV's member insurance programs and IIAV's educational foundation the Virginia Association of Insurance Agents.
Bob has over 30 years of experience in association and voluntary organization management. Prior to joining the staff at IIAV he worked with a number of business organizations in Washington, DC including the Associated Builders and Contractors, the National Society of Public Accountants and the National Association of Insurance and Financial Advisors. He has completed advanced studies at George Washington University where he received a Masters Degree in Association Management through the School of Government and Public Administration. Bob is active in and past president of the Virginia Society of Association Executives and in 2012 received the VSAE CEO of the Year Award. Bob has also served for five years on the Legislative Evaluation Committee for Virginia FREE a non-profit organization that promotes a strong business environment in the Commonwealth of Virginia.
Prior to his Masters, Bob received a BA degree in Political Science/History from Lynchburg College in Lynchburg, Virginia. A native of the Hampton Roads area of Virginia, Bob and his wife Susan reside in Mechanicsville, Virginia.
Dean E. Caldwell
Dean is a Sales Executive for Bankers Insurance LLC. He and his wife, Connie, live near Middlebrook, Va. They have two children, Matthew and Katherine. Dean grew up on a farm adjacent to Tinkling Springs Presbyterian Church in Fishersville, Va. He attended Wilson Memorial High School and received a BA degree from Alderson – Broaddus College. In 1986 he started his insurance career as an Adjuster for Virginia Mutual Insurance Company (now Alfa Alliance). He is a member of the Middlebrook Ruritan, Circle 8 Square Dance Club and a volunteer at the American Frontier Culture Museum. Old Cars, camping, music, and his family are his hobbies.
William D. "Bill" Cundiff, Jr.
I began my insurance career as an Allstate retail agent in Fredericksburg VA in 1972. Since then I have managed independent agency's, owned an independent insurance agency and, in 1994, began a training and consulting firm.
In recent years, my focus has been on developing training programs using integrated training methods (classroom, the internet, self-study, etc.) based on job competency.
We provide international training and have worked with students from Hanoi, Vietnam to the Balkans in central Europe. Since 2005 I have been conducting workshops and seminars in the financial district of London on a variety of technical insurance, risk management, and the American tort system.
I recently completed a project for the Ministry of Finance in Albania, assisting in establishing regulations on licensing and continuing education and development of a central pre-licensing and continuing education center.
In 2010, I traveled to Phnom Pnh, Cambodia to assist the Ministry of Finance and provide training for staff.
Since 2005 I have been traveling to London to lead week long workshops in the American market place for brokers. This year I completed my 25th trip.
I have served on education committees for both PIA of Virginia and IIAV, insurance carrier agent advisory committees and was a Vice-President with the Society of Insurance Trainers and Educators.
Our focus is on providing programs to strengthen competence.
I am an avid reader of all things printed and now audio books. Travel is high on my list of activities. I especially like urban hiking. Time with family and listening to music are also top on my list.
CPCU, AAI, ARM, AINS, AIS, CPIW
Robin Federici, CPCU, AAI, ARM, AINS, AIS, CPIW is the founder and president of Insurance Education & Training Associates, LLC, headquartered in Newport, Rhode Island. IETA is a provider of CE approved P & C insurance educational programs.
Robin formed IETA in 2003, after serving the Independent Insurance Agents of Rhode Island for sixteen years, first as Director of Education and subsequently as Assistant Executive Vice President. This followed a lengthy career in both underwriting and sales with insurance agencies and companies.
She is a much sought-after speaker and educator in New England and has also made presentations in New Jersey, West Virginia, Mississippi, Missouri, and Florida.
Robin is a certified instructor for the Swiss Re Errors & Omissions program. She is also the author of Swiss-Re's new E&O program – "E&O Management – Meeting the Challenge of Change".
In addition to presenting seminars and workshops on a broad range of topics, Robin facilitates the Associate in Insurance Services (AIS) designation program and the Accredited Adviser in Insurance (AAI) designation program, where she has achieved a 100% pass rate since 2008. She is also a certified presenter of the Alliance's CISR programs.
Robin is a technical insurance and agency management expert with the IIABA Virtual University. This role, coupled with her extensive background in both the agency and company ranks and her love of teaching, adds a unique dimension and immediate and practical value to the programs she presents to insurance professionals.
Robin and her husband live in Newport, RI. They are passionate preservationists and are working on their 1877 Victorian home spending their spare time researching period details so they can bring their home back to its previous glory. They are members of the Newport Historical Society and the Newport Preservation Society.
Robin loves everything related to ocean activities including the cliff walks, which are right near their home. Robin also enjoys Sudoku puzzles and reading, but her favorite role is, Nonna, grandmother, to her two wonderful grandchildren,
Caleb and Coraleigh. They are the loves of her and her husband's lives.
Carlton L. Gill, Jr.
CPCU, ARM, CLU, CRIS
Do you know all that you should about the insurance business? I don't. One of the reasons I have taught insurance classes (for IIAV since 1994) is that I learn;
both from course material and from the students. I use examples extensively in my classes and this helps everyone to remember the material.
After graduating from Old Dominion University (and while taking MBA classes), I
started self-studying CPCU classes. I realized the importance of knowledgeable
instructors and upon completion; I started teaching CPCU classes in the
Tidewater area. I have been teaching ever since then.
Professionally, I am a producer for Towne Insurance Agency (to whom we sold
the Chapin Agency in 2011 ). I work in Newport News but have clients all over
Outside the industry, I am married to a very tolerant woman. We have two grown children and two grandchildren. (Grandchildren are much more fun!)
Because I don't have enough stress in my life, I play golf. Since I am not very
good at it, I really enjoy boating and fishing.
Charles R. Hadley
CIC, CRM, CPCU, ARM, AIC, ARe, AU, ALCM
Charles R. Hadley is the Senior Account Manager for B & L Brokerage Services, Inc. and Protective Insurance Company. B & L Brokerage Services is the in house brokerage arm of Baldwin & Lyons Inc. serving the needs of the companies that make up Baldwin and Lyons, Inc. Baldwin & Lyons, through their flagship company Protective Insurance, has specialized in serving the needs of the transportation industry for the last 80 years. With the brokerage operation, he is involved with all aspects of the varied insurance needs of those transportation risks, both personal lines, and additional commercial lines exposures. Charles has held a number of positions within Baldwin and Lyons, Inc. He has been a Loss Control Representative, an Account Executive, a Product Manager, Underwriting Manager and a Marketing Manager for Protective Insurance Company. In addition, he held the position of Commercial Lines Manager in Sagamore Insurance Company. In this capacity he was responsible for all aspects associated with the marketing, claims, regulatory filings and reinsurance of the two commercial lines, Trucking & Workers compensation, offered thru Sagamore Insurance in 35 states. Prior to joining Baldwin & Lyons in 1986, he was an operations manager and an exclusive agent for a large national insurance company. He holds a degree in economics and. he received his CPCU designation in 1990, CIC designation in 2005 and his CRM in 2009.
Charles has made several presentations to agents in a number of states on transportation, commercial and personal lines insurance. His former hobby, officiating high school and college football and basketball, has taught him well. He knows the importance of staying one step ahead in the game on the court and in the insurance marketplace. This has given him a unique perspective that he brings to the working insurance professional.
Joe Hudgins graduated from the University of Richmond with a BA in History in 1968. After teaching 6th-grade world geography and 7th-grade history, English and literature for one year, he went to work in the P&C insurance industry in Virginia in February of 1970. During that time he worked primarily in the underwriting area for Virginia Mutual Insurance Company, Crum & Forster Insurance Corporation and Alfa Alliance Insurance Company, retiring in 2008. That same year he went to work for IIAV as a technical consultant, CE teacher, and state lobbyist. Although he "retired" from IIAV in 2012 he still teaches for them, is one of their state lobbyists and works 2 days a week as a technical consultant.
During his time in the insurance industry Joe earned the CPCU designation, obtained a Virginia P&C agent's license, was a member of the Virginia "I" Day Board, and was a member and chairman of the Virginia Property Insurance Association Underwriting Audit Committee and a member of the Virginia Property Insurance Association Board of Directors.
Currently, he is a member of the Virginia Insurance Continuing Education Board of Directors and serves as chairman of that board's education committee. He also volunteers one day a week at the Virginia War Memorial as an assistant to their curator.
Richard J. Krieger
I have over 40 years in the P & C industry; started right out of college. Q: Why insurance? A: There were no jobs in broadcast journalism! Over that span of time, I worked for three carriers; Cincinnati, Harleysville Group and Central Companies. My insurance career took me through claims, underwriting, marketing, and management. As a recent retiree, I try to stay "in the industry" by teaching for IIAV and doing some property inspection work. Our industry is an honorable profession, highly competitive (unlike our cousins in the medical insurance area) and has never gotten the good press it deserves (think September 11, 2001 for instance)
I've been married for 38, years and Peggy & I have 2 sons, two daughters-in-laws, and 6 (soon to be 7) grandkids. The oldest is only 6 so it is always a party when they are around. The real blessing is that we are all in Richmond!
As a native of Pittsburgh, I still root for the Steelers even though I've now lived in Redskin country longer than I lived in Pittsburgh. But I'm also a 'Skins fan. Goochland feels like home!
In my spare time, I like to read, work out, do volunteer work, babysit the GKs and am starting to finally play some golf!
Bryant Langham has over thirty-four years of insurance experience. He has held positions in underwriting, claims, sales management and agency. He currently is a certified insurance instructor in Virginia. He teaches several Pre-Licensing and Continuing Education Courses for the Independent Insurance Agents of Virginia and the Virginia Association of Insurance Agents. Courses taught are Property & Casualty and Life, Accident & Health Pre-Licensing classes, Ethics, Flood, E & O Risk Management and several Products and Concepts courses.
Bryant enjoys gardening and tending to his many flowers. He enjoys giving gardening advice to neighbors as well.
He enjoys traveling to Orlando, Florida every other year. He has a 10 handicap in golf and shoots in low 80's. Bryant is also very involved with high school and family reunions.
CIC, AISM, AIAO
To Serve and Protect While this phrase was made famous by the Los Angeles Police Department years ago, I can certainly relate to it.
My passion has been to SERVE our insurance members and to PROTECT their assets through our Association's array of insurance products for over 30 years.
I understand that one size does not fit all, so I enjoy the opportunity to listen to the each individual agency member to understand their specific needs. I thrive on finding solutions for them and developing true trustworthy relationships.
I have over 45 years of experience in the insurance industry. Prior to joining the staff at IIAV I worked with the Virginia Auto Assigned Risk Plan, Alfa Insurance Company and a couple of local independent insurance agencies in the Richmond area. I obtained my CIC designation in 1987 and subsequently earned my AISM and AIAO designations. The insurance industry is ever changing and I am a true believer that continuing education is vital to one's success.
My husband (Robert) and I have lived in the Richmond area all our lives and currently reside in Midlothian. We have three grown children, four grandchildren, and two granddogs.
I love listening to an array of bands, dancing to most any kind of music, and gathering with friends and family for quality time and fun. My favorite getaway is the beach enjoying the sun, ocean, and breeze while reading a great book.
Ashton D. "Danny" Mitchell, III
Danny entered the insurance agency business in 1975 as a P&C and L&H agent. He worked at Julius Straus & Sons, Inc., Hilb Rogal & Hamilton, Inc. and Robins Insurance Agency, Inc.
He started an advertising agency and entered the association management business with Virginia Restaurant Association. After spending time managing a number of associations through his Mitchell Management and Marketing firm he joined IIAV in 2008.
Danny obtained the Accredited Advisor in Insurance (AAI) designation in 2014 and Accredited Advisor in Insurance Management (AAI-M) in 2016. Danny teaches a variety of classes at IIAV.
He was born in Richmond and reared in the countryside of Powhatan County with the mighty James River in the back yard. He is the oldest of six. Danny attended Huguenot Academy (now Blessed Sacrament Huguenot) and then journeyed off to Hampden-Sydney College. Some interesting early jobs included assistant to artist/stonemason Julian Binford, trophy engraver at Schwarzchilds, and a lifeguard at Salisbury Country Club.
Danny majored in religion and philosophy and played rugby at Hampden-Sydney. Additionally, he had a 1 am to 6 am Sunday radio show.
Danny is married and has four kids, 8 grandchildren, and 2 great grandchildren.
In his spare time, he loves golf but, of course, he says he's not very good at it.
He also loves sailing but, of course, does not own a boat, but, of course, he's good at it. And finally, he enjoys reading and crossword puzzles.
Douglas M. Palais
Doug is a seasoned trial lawyer and counselor with 35 years of experience. Doug concentrates his practice in Professional Liability; Errors & Omissions Defense of Insurance and Securities Professionals; Directors & Officers Liability Defense; Securities Litigation and Arbitration; Insurance Coverage and Defense; Legal Malpractice Defense and Financial Institutions and Securities. For decades, he has concentrated on defending a wide range of claims against professionals, including insurance licensees, attorneys and securities professionals. His practice includes the representation of insurance agents and agencies; law firms; securities broker-dealers, registered investment advisers, and individual securities brokers. Doug is regularly listed in The Best Lawyers in America in the fields of Insurance, Securities Litigation, and Capital Markets. He has also been recognized as a Virginia "Super Lawyer" in the field of Insurance and Securities Litigation.
He has tried dozens of jury trials, bench trials, and arbitrations in Virginia and in other jurisdictions. In addition to trying cases in courts and before arbitration panels, Doug has extensive appellate experience in Virginia and in the United States Court of Appeals for the Fourth Circuit. A long-time member of the Virginia State Bar and the District of Columbia Bar, Doug has also handled cases in North Carolina, Tennessee, Georgia, Oklahoma, Texas and Colorado. He has also served as lead counsel for institutional and individual defendants in major multi-district cases involving insurer insolvencies and alleged securities fraud.
Doug's practice includes handling regulatory issues before federal and state regulators, including the Securities and Exchange Commission, the Financial Institution Regulatory Authority and a host of state securities and insurance regulators. He is a 1978 graduate of Northwestern University School of Law, where he was Notes & Comments Editor of the Journal of Criminal Law and Criminology and an Instructor in Legal Writing.
Patty Reynolds, FCLS has been in the insurance industry since 1986. Prior to then, she was a Master Police Officer with the city of High Point, NC. She has worked for Alfa Alliance Insurance Corporation since 2004 as their SIU investigator, teaches continuing education in both NC and VA as well as for the North Carolina Justice Academy. She is a member of professional organizations including IASIU, IAAI and NCICIE, making it her goal to bring awareness those in the insurance industry, law enforcement and fire prevention how to recognize and combat insurance fraud.
In her spare time, Patty enjoys spending time with her granddaughter, camping, and enjoying the NC coast beaches.
Richard Spiers, Jr. "Dick"
Richard M. Spiers Jr. graduated from the University of Florida with a BSBA IN 1959 and also an MBA from the University of Richmond class of 1981. He holds the professional designations of CPCU and CIC. Richard's career includes Royal Insurance and Utica National Insurance from 1959-2006 where he held various positions in underwriting, administration, marketing, and management. He served on the Virginia Continuing Education Board from 1997-2006 and was the President of the Greater Richmond CPCU Chapter from 1987-1988.
Dick's vast teaching experience includes VA Property and Casualty Pre-licensing from 1973 to Present, CPCU classes at the University of Richmond from 1975-1995, Adjunct Professor for FIRE 333 at VCU, and various classes at IIAV from 2006-Present. Dick also ran a call center for 2 years.
A major hobby is watching his grandchild play baseball for the Charlottesville Tom Sox. An unknown big secret is that he is a HUGE Bluegrass fan. Dick also loves to walk and has been enjoying this hobby for over 10 years.
Dennis was born in Powhatan County, Virginia and except for a brief time in Georgia and South Carolina has spent his life as a Virginian. As most insurance agents, he is a people person, he enjoys getting to know people and finding common ground.
Dennis graduated from VCU in 1975 with a degree in Business Administration and worked for Liberty Mutual Insurance Co. and Va Farm Bureau Insurance Co. before becoming an Independent Insurance agent in 1980.
He just completed his 42nd year in the insurance business and has owned his current agency, Horizon Insurance Services, a Life & Health agency, since its beginning in 1996.
Dennis has served on various committees within the Independent Insurance Agents of Virginia as well as having served 8 years as Treasurer on the State Board of Directors. He is currently on the VAIA Board; this position allows him to be a part of the future of our industry through the promotion of insurance at various events including teaching high school classes and doing career fairs as a volunteer.
He was awarded the distinguished "Agent of the Year" award by the IIAV in 2012. This along with being a two-time winner of "Committee Chair" of the year award, are two of his proudest moments in his time with IIAV. Dennis is currently serving as the 1st Chair of the IIAV Board of Directors.
His favorite part of the insurance business is being there to help his clients when they need someone the most. In his spare time, he enjoys beach music, shag dancing and people watching on the beach.
Annette holds an Associate in Science, AS, Career Studies Certificate from J. Sargeant Reynolds Community College and has numerous sales and negotiation advance sales training seminars under her belt.
Annette is a Senior Flood Territory Manager and an IIAA National Flood Endorsement Coordinator. She has seventeen years' experience in the Flood Department of Selective Insurance Company as a Senior Territory Manager. Annette is skilled in all facets of flood underwriting, education, and marketing. She is your go-to resource for understanding the ever changing NFIP rules and regulations. She is a current instructor in VA, MD, DE,DC,WV,KY,NC,PA, AND NY.
She also has 14 years' experience in the Property & Casualty Industry including underwriting, marketing knowledge, program and product development, coverage training, and planning skills.
Annette has been married to Donald Winston for 38 years and they have two adult children. In her spare time, she likes to travel and collect "shot glasses" of her new adventures. Currently, she is 13 away from completing her 50 states collection.
Benjamin G. Winters
Ben is the Vice President at Winters-Oliver Insurance Agency where he works with business owners to arrange insurance and risk management programs that encourage a culture of safety and minimize client risk. Winters-Oliver was founded in Richmond in 1945 and Ben is the fourth generation to work at the agency. He is especially experienced in working with healthcare, social service, and technology organizations. Additionally, Ben is very knowledgeable on the subject matters of workers compensation and professional liability.
He holds the Certified Insurance Counselor (CIC) designation and is currently earning his Registered Professional Liability Underwriter (RPLU) designation. He serves on the boards of the Independent Insurance Agents of Virginia and Northstar Academy, an independent school serving children with special needs. Ben is also on the agent advisory council for a regional workers compensation insurer. Ben graduated from Hampden-Sydney College in Virginia where he earned a degree in managerial economics. He lives in Richmond with his wife and two sons.
You can find Ben duck hunting, fishing, golfing, and coaching little league baseball in his spare-time.
Millicent W. "Millie" Workman
CPCU, AU, CRIS, MLIS, AFIS, ERIS
Millicent W. Workman is Director of Training and Education for International Risk Management Institute, the premier publisher of property-casualty insurance references. She directs all of IRMI's training and education programs, which include its webinars, seminars, insurance CE programs, certifications, and conferences. She also has primary editorial responsibility for Practical Risk Management.
Ms. Workman has an extensive background in risk management and the insurance industry. In addition to consulting on risk management issues, she has served as Director of Risk Financing for Baptist Memorial Health Care Corporation, one of the largest not-for-profit health care systems in the nation, and as Director of Risk Management for Mueller Industries, Inc., a leading fabricator of copper, brass, aluminum, and plastic products. She was also formerly Director of Corporate Risk Management for Belz Enterprises, a real estate development and hotel company based in Memphis, Tennessee.
Ms. Workman graduated magna cum laude, first in class, from Union University, with a B.S. in biology. She received her Chartered Property Casualty Underwriter (CPCU) designation in 1975, the Associate in Underwriting designation in 1979, and has completed two parts of the Associate in Risk Management (ARM) designation.
Ms. Workman is active in the CPCU Society. She served as national President of the CPCU Society in 2005 - 2006 and is a past president and treasurer of the Society's Memphis Chapter. She also served as chair of the CPCU-Loman Education Foundation Advisory Committee and the chair of the CPCU-Loman Education Foundation, She is active with RIMS, where she served as president of the Memphis Chapter; and Ole Miss Insurance Advisory Board, where she served as the first non-alum chair of the Board and was named Outstanding Supporter of the Insurance and Risk Management Program in 2006.
Business Insurance magazine named Ms. Workman "Risk Manager of the Year" in 1992, one of the "100 Leading Women in the Insurance Industry" in 2000, and one of 80 "Women to Watch" in 2006. She was inducted into The Robert E. Musto Tennessee Insurance Hall of Fame in August 2002.