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Online Education

Can't find an education class or webinar that meets your schedule? Or maybe you are too busy at the office helping customers? Or maybe you would like to learn while in your pajamas? Whatever the case, we have a high-quality online option for you.

   Click on the tabs below to view our online offerings 

High quality continuing education for independent insurance agents, brought to you via live streaming video.
Agents & Brokers Education Network's (ABEN):

Their unique webcast platform and viewer delivers a training experience that is the next best thing to actually being there. ABEN users receive live, streaming video feed of the event, and useful powerpoint presentations and other supporting materials, plus real-time interactivity with ABENs expert instructors. In addition, ABEN provides simple e-commerce and an excellent customer service and technical help-desk staff who make the ABEN course experience a breezeeven for the internet inexperienced.


IIAV has partnered with The Institutes to provide our members with quality education through the Accredited Customer Service Representative (ACSR) Designation.
Earning the Accredited Customer Service Representative (ACSR) designation clearly conveys your commitment to excellence in customer service and professionalism. Plus, the ACSR designation distinguishes you as being prepared to meet the complex insurance challenges your clients face. Passing the required ACSR exams earns the Accredited Customer Service Representative designation.
Ethics requirement:

The Institutes believe ethical decision making skills are essential to the practice of insurance. All designation program participants must complete either Ethical Guidelines for Insurance Professionals (for all programs except CPCU) or the CPCU programs Ethics and the CPCU Code of Professional Conduct. Both online modules are free. Learn more and register now.



 You can get CE for doing the AAI program self-study but certain guidelines must be met:

  • Self-study courses are filed by 81, 82 and 83. You must complete all three segments in each of these sections and pass the exam for each in order for The Institutes to file CE for that section.
  • You must self-study all the segments in a section to have self-study CE filed.   For example you cannot do two segments self-study and one classroom.  They must all be self-study. 
  • You are able to self-study one section and take all classes of another section.  So you can mix and match sections with classroom and self-study but not segments.
  • When sending in your exam packet, make sure that you check the box on The Institutes List of Examinees form that says Check box if CE is to be reported for EXAM (s) only.
  • The CE grid for AAI self-study classes can be found HERE . Please look under VA to find how many credits you will get for each section.
If you have any questions, please feel free to contact Carter Lyons at
​​What is CRIS?

The Construction Risk and Insurance Specialist (CRIS) program is a continuing education curriculum created by IRMI focusing on the insurance and risk management needs of construction projects and contractors. Those who complete the program are entitled to display the CRIS designation to certify their knowledge of construction insurance and risk management as well as their dedication to the construction industry.
Core Curriculum:
  • Commercial Auto, Surety, CIPs and Miscellaneous Lines
  • Commercial Liability Insurance for Contractors
  • Contractual Risk Transfer in Construction
  • Property Insurance for Contractors
  • Workers Compensation for Contractors
  • Optional Course: Fundamentals of Construction Risk Management and Insurance
You have 60 months from purchase of an online course or start of classroom course to complete designation.
How to Maintain Your Certification:

Once you earn the CRIS certification, you will have 24 months to complete 7-hours of CRIS CE credit.  After the initial 24-month term, you must complete 7-hours of CRIS CE credit annually to continue using and displaying the CRIS certification.
Other Ways to Obtain Reaccreditation:

Another option for renewing your designation is to attend or participate in other approved conferences, seminars or educational programs (See a list of approved programs).


IIAV Member 
Discount Code:  F075778
The Independent Insurance Agents of Virginia (IIAV) supports CRIS.  If you are a member of IIAV, you qualify for a 10%discount off the course fee and CE fee.
MLIS.gifWhat is MLIS?

The core curriculum for the MLIS program consists of 5 courses that focus specifically on directors and officers (D&O), employment practices, and fiduciary liability exposures and insurance coverage. The loss exposures and the policy provisions pertaining to these coverage lines are examined in depth within these courses. Completers of these courses will possess substantial knowledge of these important and intricate lines of management liability insurance. They will understand common variations between insurers’ policy forms and how to arrange coverage that will respond to the risks faced by their clients or employers, whether they are large or small businesses, not-for-profits, or governmental entities.
You must pass all five courses to qualify as a holder of the MLIS certification. Each course is independent of the others and you may complete them in any order you choose.
Insurance CE credit is available in most states for an additional fee.
Core Classes:
  • Directors & Officer Liability Exposures
  • Directors & Officers Liability Insurance Coverage
  • Employment Practices Liability Exposures and Insurance Coverage
  • Fiduciary Liability Exposures and Insurance Coverage
  • Private Company and Nonprofit D&O Liability Exposures and Insurance
  • Optional Course: Professional & Management Liability: Exposures & Insurance Coverage
The MLIS course texts are 80 – 100 pages in length. Depending on your current level of knowledge of the subject matter, an MLIS course will typically take 6 to 10 hours to complete. The MLIS courses are intended to cover the essential elements of the subjects they address at an intermediate level. Thus, the MLIS program will be an intensive learning experience for newcomers to professional or management liability insurance, eliminate many important knowledge gaps for risk and insurance professionals who have little experience with these lines, and be a helpful review of the fundamentals for seasoned risk and insurance professionals.


Once you earn the MLIS certification, you qualify as a holder of the certification for 24 months. You must earn 3 hours of approved MLIS CE credit during the initial 24 months and each year thereafter to continue using and displaying the MLIS certification. Below is a list of the currently available courses.
These courses have been filed with state insurance regulators in most states that allow distance learning. If state insurance CE credit is important to you, we suggest you start by adding these to the shopping cart and requesting credit for your state to determine the amount applicable to the courses you select.

Other Ways to Obtain Reaccreditation:

Another option for renewing your designation is to attend or participate in other approved conferences, seminars or educational programs 
Once you have attended an approved program, you must notify us by providing the Completer Code from the Certificate of Completion that the program provider gives you and pay the renewal fee.

At just $79 per course, you can take all five courses and earn the MLIS certification for only $395! If you qualify for a 10 percent discount the cost will be only $355. Either way, it's less than the cost of many seminars, and you will learn far more. Plus, you will have an insurance certification to show for it. For only $15 more per course, you can get up to 12 hours' insurance CE credit for any of the courses, depending on your state.

IIAV is a supporter of MLIS

  IIAV’s discount code for MLIS is C325223

You have 60 months from purchase of an online course or start of classroom course to complete designation.
Your Link to Insurance Research:

Hundreds of insurance, business and technology articles, many full sample ISO forms, white papers and information on issues affecting today's insurance marketplace.
Online Education on Demand:

The VU offers a wide variety of online classes to enhance and expand insurance technical and business skills. When taking an online class through the VU, you can be confident you or your staff is learning the highest quality education available online. Course topics include; Errors & Omissions, CSR Training, and Fraud. There is also a library of pre-recorded webinars with a variety of topics to engage your staff with. Satisfy your C.E. or take advanced courses!  

Ask Questions, Find Answers, Anytime:

Sometimes you need answers to questions that can't be found in the research library. To help with these "just in time" issues, we have assembled a faculty of leading experts from around the country.  


Free VU Newsletter:

The weekly e-mail newsletter, Each issue includes six articles: (1) personal lines, (2) commercial lines, (3) agency management, (4) sales and marketing, (5) customer service, and (6) technology and in the internet. To subscribe, all that’s required is an e-mail address. IIABA members and VU subscribers may be able to access bonus articles and white papers not available to the general public.


​IIAV has teamed up with WebCE and IRMI to bring you VIRGINIA-SPECIFIC quality online insurance continuing education courses with a state-of-the-art delivery system and courteous customer service!
Get 10% off your CE course fees: Discounts are automatically applied online.

How it works:

  • Order online and get immediate access to the study materials.
  • Or call WebCE at 1-800-488-9308, and tell your representative that you are affiliated with Independent Insurance Agents of Virginia.
All pre-licensing packages are $116.94/each. All self-study material is available online, you will receive access to practice exams and quizzes.
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