Accredited Customer Service Representative
Why ACSR?
Demonstrate your commitment to excellence in customer service and professionalism, ACSR is the premier designation for all agency professionals who interact with customers on a regular basis. This designation offers you the chance to narrow your focus on a specific area personal lines, commercial lines, and/or life & health. Additionally, there are no annual dues and no annual update is required.
The ACSR designation can help you increase product knowledge, improve selling and account rounding skills, enhance your productivity and confidence, as well as achieve higher levels of professionalism and customer service.
IIAV offers two different ways to earn your ACSR designation. Classes for the traditional courses below will be available through the end of the year. The Institutes has updated the online self-study program and can be found throught the "Online Self Study" link. Use discount code BIGVA10 on any Institues program/designation.
Recommended for:
- Agents
- Brokers
- Agency Principals
- Producers
- Account Managers
- Customer Service Representatives
Course Levels:
What can I expect?
5-6 classes, each with a corresponding exam that can be completed in as little as 9-12 months. IIAV offers all personal and commercial lines classes each calendar year in hybrid format. These courses may be completed in any order and combination of formats. You will also need to complete an online ethics course to earn the designation.
Personal Lines
ACSR Mod 1 Homeowners Insurance
ACSR Mod 2 Personal Auto
ACSR Mod 3 Personal Lines Related Coverage
ACSR Mod 4 Agency E&O*
ACSR Mod 5 Professional Development and Account Management
Commercial Lines
ACSR Mod 4- Agency E&O*
ACSR Mod 5 Professional Development and Account Management
ACSR Mod 6 Commercial Property
ACSR Mod 7 Commercial Liability
ACSR Mod 8 Commercial Auto
ACSR Mod 9 Commercial Lines Related Coverage
Life & Health
ACSR Mod 4- Agency E&O*
ACSR Mod 5 Professional Development and Account Management
ACSR Mod 10 Life Insurance
ACSR Mod 11 Retirement Planning
ACSR Mod 12 Disability & Health Insurance
*The ACSR Mod 4 does not qualify your agency for loss control credit through IIAV's insurance program. You must take one of the E&O Risk Management courses.
Course Waiver Information*
Completing the ACSR Personal Lines track plus passing the ACSR 10 and ACSR 11 exams waives AAI 81B.
The ACSR Commercial Lines track waives AAI 82A.
To view ACSR classes on our calendar and to register, click here.